AST Computer - Tales from Tech Support


Comments • 2 280

  • Baxtexx
    Baxtexx  45 minutes back

    This was great!

    • Jesus Garcia Lopez
      Jesus Garcia Lopez  49 minutes back

      One of my first Jobs here in Mexico after having lived in the US for over a decade, was for a call center agency called TelePerformance, they do customer support for various different companies in the US, such as time warner, comcast and pre-paid phone cards, they called them campaigns. My training consisted of a 22 day long course on how to speak without an accent and how to verbally take control of a “overly stressed customer call” my campaign was for Stream Energy, which was or still is, a power and energy supplier in Texas. Worst job ever, first we didn’t have all the answers, we only knew how to process payments and schedule visits for the technicians, IF a situation was to require more expert help we had to IM an expert supervisor from the main headquarters in Dallas, type them the problem as the customer was relaying the information to us and read back to the customer what the expert supervisor was typing to us, which I hope you can imagine, made us sound robotic, too obvious when reading a prompt that was being typed live at three or four words a minute. I quit that job three months in and I did it by breaking the golden rule, I told a customer my actual, physical location, no matter how angry, how much yelling and cursing was involved you were never allowed to transfer a call to the actual offices in Texas and you were never allowed to tell a customer you were not in Texas. Over the phone customer support is easy, anyone in the world can do it, but without the proper training, as this before mentioned company does, it’s just BS.

      • VaterOrlaag
        VaterOrlaag  2 hours back

        I found a CD stuck inside a 5,25″ floppy drive in my school's computer lab once.
        It wasn't a very good school.

        • mapesdhs
          mapesdhs  3 hours back

          1:22 - I notice on the left there is an SGI Indigo2. Can you recall who that belonged to?

          • sellbotvpmaster99
            sellbotvpmaster99  4 hours back

            David, you need to get your hands on a sandblaster to remove rust (just a random thought)

            • Matthew Noel
              Matthew Noel  5 hours back

              It's pronounced kai·

              • Nick Enchev
                Nick Enchev  7 hours back

                I used to have a couple of ASTs back in the day, not fond memories.

                • Red Innovations
                  Red Innovations  7 hours back

                  2:51 - купил советский компьютер - теперь все девчонки в городе его ))

                  • Isaac Pizarro
                    Isaac Pizarro  7 hours back

                    Oh tech support environment. lol I still remember working doing that some time ago. Not a very pleasing job for a short patience person.

                    • Cesare Vesdani
                      Cesare Vesdani  9 hours back

                      How can you record computer video or online video to VHS tapes?

                      • WILNEL
                        WILNEL  9 hours back

                        43:23, ive done this. I wasnt vulgar i would be like geezz you freaking moron, NO your WEB BROWSER!!!

                        • gtaveira
                          gtaveira  10 hours back

                          That call center picture with people dressed in blue is from Brazil! Yes, they do get paid minimum wage! :(

                          • plumdrix
                            plumdrix  11 hours back

                            I worked in tech support for Gateway in the 90s, this all sounded eerily familiar. Thank you.

                            • kidwajagstang
                              kidwajagstang  12 hours back

                              Said he was in Irvine NEAR MOUNTAINVIEW... no biggie... only a short 400 miles away....

                              • Oacceptabelt
                                Oacceptabelt  12 hours back

                                I remember having a summer job at the swedish high school I went to in 1996 or 1997, helping the two computer technicians with tasks such as installing hardware, wiping harddrives and reinstalling Windows, replacing broken peripherals and so on. A lot of the newer desktops were some AST Advantage (pictures of model 623 look just like the cases I remember) with Pentium 133 and 166 MHz processors, into which I installed some Thomas-Conrad ISA NIC (that needed to be configured with DIP switches). Anyway, those AST desktops had an alarming failure rate and after a while we just stopped spending hours trying to troubleshoot systems that wouldn't boot and sent them off for replacement, which was quite uncommon with other brands we used such as IBM, Olivetti and Siemens Nixdorf.

                                I never thought much about it until I saw this video, because the few systems I saw outside of that environment seemed to work just fine at a competitive price, and believed that those former ones were possibly subjected to some kind of abuse in the computer labs making them fail sooner rather than later. Great video as usual!

                                • Hillbillyrepair
                                  Hillbillyrepair  12 hours back

                                  great loved it only us nerds would get it lol

                                  • Andy Goth
                                    Andy Goth  16 hours back

                                    Dang, now I want an actual foot pedal for my computer

                                    • Aaron Sutton
                                      Aaron Sutton  16 hours back

                                      Darn, I live in Dallas and didn’t even know this event was happening. I would totally have checked it out.

                                      • William Baldwin
                                        William Baldwin  20 hours back

                                        37:00 minutes in, that looks just like the mic we had for our IBM Aptiva 535 computer from 1995.

                                        • toledovf
                                          toledovf  21 hours back

                                          I purchased an AST computer around 1994-95 in the Studio City, California store. It shocked me when you mentioned that Radio Shack never finalized the deal to sell AST computers, but maybe they just weren't exclusive to selling just AST. I loved that AST computer. Still used it well into 2005, until I decided to buy a Compaq laptop.

                                          • Robin Hunt
                                            Robin Hunt  22 hours back

                                            That was a really great presentation, thank you for uploading and sharing it with all of us :)

                                            • Archie Chen
                                              Archie Chen  22 hours back

                                              I remember AST computers. Kind of went the way of forgotten PC clone companies like Northgate.

                                              • dirkbonesteel
                                                dirkbonesteel  23 hours back

                                                @27:43 is when tales from tech support starts AST history before that. Changed the time 3x long "intro"

                                                • 619radu
                                                  619radu  23 hours back

                                                  8 bit storytime we should call it

                                                  • KaTh
                                                    KaTh  23 hours back

                                                    Real OG fan's call him the iBook Guy

                                                    • Scott C.
                                                      Scott C.  1 days back

                                                      I always hated calls where DOS was a required step. You'd tell them to type C: and Enter. Without fail, some genius would type "seacolonandenter". Oh, and don't even get me started on the voice modem calls. Our software was absolutely terrible, not to mention how many people didn't understand how a pass-through jack worked on a modem... EVEN WITH PICTURES!!

                                                      • Edo
                                                        Edo  1 days back

                                                        Did someone pick Jordan as his prize?

                                                        • Nomad Music BK
                                                          Nomad Music BK  1 days back

                                                          I work in IT Support and have been working full-time since probably 2006 (unofficially since 1999). And I have to point out that with the rise of portable devices and social media culture, regular ppl went back to the state of 90s where they wouldn't even know what is address bar, power outlet or a "thick telephone cable" (ethernet). Some even get confused that they have to use a real keyboard for a day-to-day stuff they are assigned at their jobs.
                                                          I totally feel you, man :)

                                                          • Adam Potatoson
                                                            Adam Potatoson  1 days back

                                                            tech support is still like this

                                                            • boyVAANmestreech
                                                              boyVAANmestreech  1 days back

                                                              Christopher Mintz-Plasse as Fogell (aka McLovin): is this your son?

                                                              • Lopes Corte Portfólio

                                                                That call center photo that you showed is from Brasil.
                                                                Its an old picture from the DETRAN ( the public organ that administrates transit) call center.
                                                                The computers that the used is from a nacional brand called Positivo
                                                                In their shirt you can read a government campaing "don't be irracional on traffic"

                                                                This photo is probably from 2005-2007

                                                                • Jarrod Adams
                                                                  Jarrod Adams  1 days back

                                                                  Actually, I had sold a couple models of AST computers at RadioShack before they switched to Compaq. My store at the time was located on Telegraph Rd in Taylor, Michigan.

                                                                  • Perry Codes
                                                                    Perry Codes  1 days back

                                                                    14:40 ... "Hold on folks... let me get myself composed for my YouTube channel... okay TAKE TWO..."

                                                                    • Mark Giblin
                                                                      Mark Giblin  1 days back

                                                                      My first PC was an AST Bravo LC5133 that I build from parts from several AST computers.

                                                                      AST said that Windows SE would never run on a Baravo LC5133 but I showed them...

                                                                      • Perry Codes
                                                                        Perry Codes  1 days back

                                                                        From time to time, I'm hearing a Texas accent here :)

                                                                        • Matt Harden
                                                                          Matt Harden  1 days back

                                                                          Blizzard loaded Starcraft into AST so it would fail and they could move into their base.

                                                                          • Seth Hill
                                                                            Seth Hill  1 days back

                                                                            I worked as a "tech" for a company in the early 90s that rented AST computers to businesses. I remember adding memory to the brand new 386 DX 33 systems for a customer. Later I worked for a computer store that custom built systems for customers. I have actually had a customer bring in their computer for their broken "cup holder", the tray had to be put back on track.

                                                                            I have also had customers call up saying the system was locked up, asked the user to turn off the computer and then turn it back on, only to have them tell me it was still locked up. They were turning off the monitor. Have had a user tell me they couldn't find the "Any" key.

                                                                            • SuperVstech
                                                                              SuperVstech  1 days back

                                                                              A customer asked me what defrag was, and I explained it’s like organizing the cans in the pantry... puts all the corn in one line, beans next etc... so it is quicker to make dinner...

                                                                              • MacBack123
                                                                                MacBack123  1 days back

                                                                                I Have A Question.
                                                                                On The Intro, Did You Make That Program? Or Is It Just Fake? Tell Me. ( perfect timing! close to 1M! MAYBE q&a soon. )

                                                                                • theimp67
                                                                                  theimp67  1 days back

                                                                                  AST, ahh, fond memories. I used to work for a company, Cap Gemini, here in the UK and after having owned an Amiga A500 and several Acorn computers, culminating in a Risc PC, I finally switched to a PC and got an AST through a company scheme. Don't remember the specific model but it was a desktop form factor with a Pentium P133 chip which I later upgraded with a Pentium P200 MMX overdrive.

                                                                                  • Stymnus1
                                                                                    Stymnus1  1 days back

                                                                                    I worked platinum support for a big well-known 3-letter computer company that no longer exists independently (not AST) and one of our metrics -- that is, the 'scores' management would go by -- that got tracked was how many of your calls during your phone shift were resolved in the first 20 or 30 minutes, because presumably that means you were able to quickly fix the user's problem -- good, right? Outgoing calls were not tracked with the same metrics, if at all. My numbers weren't all that bad, but one of my peers got great marks, and got praised by management by doing the following:

                                                                                    He would take the user's phone number and information, plug them into creating a ticket, and then say that he needed to call them back. The result of this was that his incoming calls were 'resolved' within 30 fact far less!...but he would take much longer talking to them when HE called THEM back. This was NOT the way this metric was supposed to work and I think everyone on my team understood what was going on.

                                                                                    • SuperVstech
                                                                                      SuperVstech  1 days back

                                                                                      My first pc was an AST desktop 386DX then I went to work for Tandy at Computer City... hen I just built my own...

                                                                                      • SuperVstech
                                                                                        SuperVstech  1 days back

                                                                                        “You are in a helicopter”

                                                                                        • Steve Kline
                                                                                          Steve Kline  1 days back

                                                                                          My first "Real" computer... (Aside from a VIC-20 and later a C-64). An AST 486DX/33. A "screamer" from the Computer Shopper review, iirc. I can't remember what I dropped for the computer itself, but I do remember paying $220 to double the RAM, from 4meg to 8meg.

                                                                                          • snaplash
                                                                                            snaplash  1 days back

                                                                                            I used to have customers ID what hard drives were in their Packard Bell systems by running Debug and typing in a short program to read and display the drive's ID string :) The alternative was to have a tech come out, open the system, check the drive label, then come back later with the right drive.

                                                                                            • gavendb
                                                                                              gavendb  1 days back

                                                                                              I grew up in irving !

                                                                                              • aluckyshot
                                                                                                aluckyshot  1 days back

                                                                                                Walked people through removing the case and heat sink to see the CPU? Seems odd, I am sure none of those people had thermal paste to reapply after they wiped away what he calls "grease".

                                                                                                • Luciola Lazilia
                                                                                                  Luciola Lazilia  8 hours back

                                                                                                  A 200MHz CPU could still run with the rest of thermal grease that was still on the heatsink side. Had a AMD K6 - 2 233MHz running without thermal grease - just the heatsink popped on it.

                                                                                              • Harry Adams
                                                                                                Harry Adams  1 days back

                                                                                                I’m kinda jealous