Inside the traumatic life of a Facebook moderator

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  • Published: 19 June 2019
  • Former Facebook content moderators are speaking out about their working conditions in the United States for the first time ever. The Verge traveled to Tampa, FL, to visit Facebook’s worst-performing content moderation site and learn about what life is like for hundreds of moderators. They told us that the office is filthy, the work is grim, and the side effects of doing the job last long after it is over.

    Earlier this year, The Verge’s Casey Newton broke the story about the working conditions of Facebook moderators in Phoenix, AZ. Newton published a followup today revealing that the pattern of severe workplace conditions extends to a second campus in Tampa, FL, but in even more extreme ways. You can read the full exclusive here: bit.ly/2IqQHqb

    You can find Casey’s piece from earlier this year here: bit.ly/2WSKvA9

    Reporter: Casey Newton
    Producer: Phil Esposito
    Camera: Vjeran Pavic
    Editor: Mark Zemel
    Audio: Andrew Marino
    Graphics: Grayson Blackmon
    Production Coordinator: Meg Toth
    Executive Producer: Eleanor Donovan, Nilay Patel
    Director of Audience Development: Ruben Salvadori
    Social Media Manager: Dilpreet Kainth

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Comments • 5 168

  • The Verge
    The Verge   3 months back

    Have you worked as a content moderator? We’d like to hear your experiences, especially if you have worked for Google, YouTube, or Twitter. Email Casey Newton at [email protected], or message him on Twitter @caseynewton.

    • Elaine
      Elaine  2 months back

      caccenture

    • Chews
      Chews  2 months back

      Oh my gosh, I had noooooooooo clue!

    • Lily Frey
      Lily Frey  2 months back

      I've been a group mod.
      I think YouTube needs more content moderators instead of relying on an unpredictable algorithm.

  • Douglas Oliveira
    Douglas Oliveira  2 days back

    E claro que essas pessoas vão excluir qualquer post de humor negro, imagino os posts zoando gordo, a vontade deles é banirem mas tem que excluir a postagem.
    No fim são só pessoas dizendo o que você pode ou não fazer, até pq o Facebook é uma empresa privada.

    • Daniel Carreon
      Daniel Carreon  2 days back

      Ngl personally don’t see why they should be taken down, let people see what the real world is like if no one sees how people really are then nothing will change. Personally videos like this don’t effect me either

      • Andrew Kerns
        Andrew Kerns  2 days back

        Facebook is a monster & must be broken up, & send mark fuckerberg to jail

        • Kittysuit
          Kittysuit  3 days back

          "i think about all the animals all the time"
          -every vegan ever

          • Emilio Ramirez
            Emilio Ramirez  4 days back

            I found my job

            • Mi, Amor
              Mi, Amor  5 days back

              is it possible to apply ? im not in the US
              But how do you apply ? I have tried searching " content moderator " on the hiring page. This job is not for the faint hearted and you gotta have nerves of steal for this job. I just wanna say thanks for your service, the content moderators should get some type of physiological help or something to detox their brain

              • Amanda
                Amanda  1 weeks back

                i'm traumatized just listening to this :'(

                • Thedemonicskin F
                  Thedemonicskin F  1 weeks back

                  get over it, dont like your job change it

                  • JustFor Use
                    JustFor Use  1 weeks back

                    Exactly how I expected them to look lmfao

                    • paul kersey
                      paul kersey  1 weeks back

                      obviously this comment section has been heavily censored as to only include positive, supportive comments about this video and the people in it. it is this very censorship that produces weak, thin skinned losers like these who can't handle ANYTHING unpleasant in life. THAT is the real issue here but everyone missed it.

                      • Josh Hunter
                        Josh Hunter  2 weeks back

                        These people are weak, I'd do this easily.

                        • Fuhk Hue
                          Fuhk Hue  2 weeks back

                          Is it coincidence that the three subjects you featured are all homosexual?

                          • Jared J
                            Jared J  2 weeks back

                            Ooooh ok. Facebook is insidiously resourceful. I see now that they employ mostly socially worthless/low-value landwhales because it doesn't matter in the larger picture if they end up suiciding. No one will notice or care if the 500 lb recluse that lived 3 houses down stops coming outside, but if normal human neighbors start disappearing it could cause a big outcry.


                            The reason it has taken so long for this to be put into the limelight is specifically because of the kind of person that they have been hiring for these positions.

                            • TottallyNotACop
                              TottallyNotACop  2 weeks back

                              Them sissoring would be like the jaws of life opening and closing.

                              • RagDollRat
                                RagDollRat  2 weeks back

                                WOLOLOLOLOL OFC, OFC xD

                                • As Crônicas do Tio Will

                                  Everytime i get blocked, i come here to laugh at this video, so, LMAO.

                                  • Lorrie ann Howard
                                    Lorrie ann Howard  2 weeks back

                                    Why isn't any body bringing this out so somebody can step in its hard enough yaw seen all this and live with it

                                    • Aidan Salt
                                      Aidan Salt  2 weeks back

                                      I am sympathetic to their plight but A SWEAT SHOP IN AMERICA? LOL!!! 6 hours of work a day and paying $15 an hour is NOT a sweat shop. Again I am not saying this is ok at all, but honestly... A sweat shop... xD

                                      • Scarleth Gradiz
                                        Scarleth Gradiz  2 weeks back

                                        Thanks for explaining the truth

                                        • Ahmed Salah
                                          Ahmed Salah  3 weeks back

                                          And what about that terrorism u english did in syria lybia iraq Afghanistan and so on.... wont u tell the world about that , keep hiding .... u will have to pay bavk

                                          • Adam Macias
                                            Adam Macias  4 weeks back

                                            These were just Facebook Moderators. Imagine our Veterans...

                                            • Omni Art
                                              Omni Art  4 weeks back

                                              Are you aware that many veterans from intelligence agencies and military industry sit on board of Facebook, and also other social media... What do you think, why is that? Why is Facebook banned in almost all banks, GOV agencies and similar establishments?

                                              • schmoo
                                                schmoo  4 weeks back

                                                I really had to hit mute when he started describing the things he saw done to animals.. I thought he was done and hit unmute and just heard "bloody pile" and had to hit mute again... no human should be subjected to this kind of work. Imagine seeing this kind of thing day after day, hour after hour. Honestly.. it makes me want to just stop using social media altogether, if this is what people have to go through.

                                                • Shoop da Whoop
                                                  Shoop da Whoop  1 months back

                                                  I want to do this job LOL

                                                  • nkaneti
                                                    nkaneti  1 months back

                                                    I dont think this is a job for the every day person. It should be a higher salary and be for people who are pretty numb to this kind of thing.

                                                    • Summer A.
                                                      Summer A.  1 months back

                                                      Seen the level of stress normal people are subjected to.. i would say they should hire people like DEXTER to do the job.. with a precise rule-bible!
                                                      I don't think AI could do the job if they add emotional intelligence to it..
                                                      because trust me it will start becoming misanthropic, antipathetic & hateful towards humans (just like I am) & it will just wipe out humanity right there & then (and I wld agree with it! That's what we deserve!)

                                                      • Kim Beaulieu
                                                        Kim Beaulieu  1 months back

                                                        I watch this sort of thing for fun. Not the animal abuse stuff, or children stuff. Burning adults alive? Bring on the Rubber tires!

                                                        • nolo king
                                                          nolo king  1 months back

                                                          Don't take these kind of jobs if you are emotional

                                                          • kiwi
                                                            kiwi  1 months back

                                                            Ikr

                                                        • Adam 330
                                                          Adam 330  1 months back

                                                          It all makes sense now

                                                          • CaptainSkelebones
                                                            CaptainSkelebones  1 months back

                                                            yo where do i sign up to do this?

                                                            • wzac1234
                                                              wzac1234  1 months back

                                                              They got paid double the federal minimum wage to go on Facebook everyday and they’re acting like they have the worst job in the world

                                                              • ManBearPig568
                                                                ManBearPig568  1 months back

                                                                They look exactly like you expect

                                                                • Evan Moulds
                                                                  Evan Moulds  1 months back

                                                                  Man they need to hit the gym

                                                                  • Oscar Mangy
                                                                    Oscar Mangy  1 months back

                                                                    Too sad

                                                                    • jon wright
                                                                      jon wright  1 months back

                                                                      Having heard from moderators working for Facebook and now knowing about SHADOW BANNING WHERE THE POST U WROTE AND CAN SEE IS NOT PUBLISHED. I.E NO ONE CAN SEE IT. I'VE HAD THAT EXPERIENCE MANY TIMES. FACE BOOK IS HAVING LAUGHING FITS AT OUR STUPIDITY.. I'd say folks using f.b. should have their head examined. F.b. = a den of inequity. WE ARE ALL BEING TAKEN FOR A RIDE IN HELPING F.B. MAKE THEIR BILLIONS AT OUR EXPENSE. CONSIDER ME WE. CHECK IT OUT!.

                                                                      • Jams Saint
                                                                        Jams Saint  1 months back

                                                                        that's why i am vegan for animal rights

                                                                        • RenderBones
                                                                          RenderBones  1 months back

                                                                          Reminds me of Psycho-pass

                                                                          • mr saxophon
                                                                            mr saxophon  1 months back

                                                                            I wonder whether they went vegan

                                                                            • SMS
                                                                              SMS  1 months back

                                                                              The effect of social media in our lives are becoming more and more terrifying. Without us knowing, these social platforms are eating up our mental health, not only with these content moderators(who btw NEEDS WEEKLY MENTAL HEALTH THERAPHY and not just MONTHLY SALARY) but also to us users. We've been all attacked emotionally and mentally in this cyberspace we built.

                                                                              • Prasun Bhowmick
                                                                                Prasun Bhowmick  1 months back

                                                                                That site itself should be taken down for cruel act towards employees!

                                                                                • RABO XX
                                                                                  RABO XX  1 months back

                                                                                  Just to be correct and fair, the story about the mother from Saudi abusing her kids is not accurate, it was a foreign maid who did that, and the parents had put surveillance cams when they suspected something was happening. so make sure your facts are straight before saying "Saudi", because it really doesn't matter you could've said " a mother"...

                                                                                  • Isabella Vega
                                                                                    Isabella Vega  1 months back

                                                                                    This makes me love my job, I hope they can find peace after all that 😢

                                                                                    • Schroeder9999
                                                                                      Schroeder9999  1 months back

                                                                                      Plenty of SPONSORED cryptocurrency scams floating around on FB... repeatedly reported but they still popping up.

                                                                                      • pqvimana2
                                                                                        pqvimana2  1 months back

                                                                                        I totally understand why they are so traumatized by it but still, God I would love that job so much! 😍

                                                                                        • Abandon All
                                                                                          Abandon All  2 months back

                                                                                          You're kidding me right?

                                                                                          • Agent Boomer
                                                                                            Agent Boomer  2 months back

                                                                                            Imagine what the FBI and CIA has seen.

                                                                                            • Stop the madness Please
                                                                                              Stop the madness Please  1 months back

                                                                                              Well, they knew what they were being signed up for. Plus they make more money, get training, and benefits. But yeah, it must be difficult, I agree, but the jobs are very very different. The internet is disgusting.

                                                                                          • mastnejsalam
                                                                                            mastnejsalam  2 months back

                                                                                            Sign up for Fashbook, get Fashbook treatment. Social sites are the worst thing that has happened to humanity since ww2, not even joking.